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Privacy Policy

Last updated: July 2025

1. Information We Collect

When you contact us or book a ride through Neirin Tours, we may collect the following personal information:

  • Full name
  • Phone number
  • Email address
  • Pickup and drop-off locations
  • Travel date and time preferences
  • Number of passengers and trip purpose

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm your booking requests
  • Communicate with you regarding your trip
  • Provide customer support and respond to enquiries
  • Send trip confirmations and updates via SMS, WhatsApp, or email
  • Improve our services and customer experience

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share limited information with:

  • Our drivers, strictly for the purpose of completing your trip
  • Payment processors, if applicable, to handle transactions securely
  • Law enforcement or government agencies, if required by law

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and collect anonymised usage data (such as page views and referral sources). You can control cookie settings through your browser preferences.

6. Third-Party Links

Our website may contain links to third-party platforms (e.g., Instagram, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies separately.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.

8. Your Rights

You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out to us: